Frequently Asked Questions
Everything you need to know about shopping with NPR Shop
What are your shipping rates and delivery times?
We offer standard shipping across the continental US for a flat fee of $5.99, with free shipping on orders over $50. Standard delivery typically takes 3-7 business days.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
NPR Shop accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing support@nprshop.com.